Terms & Conditions

Our Terms & Conditions

This Terms and Conditions web page is a legal agreement between Creation Web Solutions from Madhapar, Kachchh, Gujarat, India hereafter the “CWS”, and the buyer of product/service from the CWS, hereafter referred to as the “Client” for the purposes of web design, graphics design, web development, animation and seo.

1. Client Rights & Need To Know

Before the client pays the advance amount it is best for him/her to know all the details in advance so that no surprises come along.
A. Your website is going to be done in Html or CMS with premium theme?
Before you pay the advance fee make sure of the package and type of website you have ordered. Clarify all details; if you are not sure then ask the CWS via email as to how the website is going to be done and how will the client manage the site later on.
B. Responsibility of the client:
Provide text content, logos and image for the website. If not then text content is $8 per article or INR 550/-. For logo designing and graphics designing cws provide quotation.
C. Each website costs different:
The look, feel and functionality of a 6000 Rs website will be different compared to a 15000/- rupees costing ecommerce website and the look, feel and features of that website plus design will be different compared to a 50,000/- rupees costing custom made website. Please discuss all possibilities before ordering website design.
D. Hiring for a project or on hourly basis
If the project work is for 15 days then project should get over in 15 days. There will be no delay from the CWS’s end. If the CWS delays the work by more than 48 hours’ time then the client can ask and is entitled to a full refund (provided the CWS has got all content* and details required for the project).
*Please keep content ready for the website. Do not send content to the CWS every 5 days. The CWS has allotted time to you (client) for the completion of project, this involves sometimes turning down other projects so that the project of the client is completed on time – Failure to provide information which was discussed at the start of the project can cause delay in project. Once the contract period expires the CWS can charge you per hour or can quote per requirement.

2. All quotes remains valid for 96 hours only.

All Quotation which send by CWS is valid for 96 hours from the sent date and time after that that quotation will not considered final for project of work.

3. Starting of Projects / Works.

The CWS will start on projects / works after 50% of advance payment made by the client from quotation send by the CWS. Untill advance not paid by the client work will not get start. After payment received by CWS work will start than project complition date will be considered.

4. After sale or project completed afterthat Maintenance

CWS offer 30 days of free support after website has been designed. After that CWS is not responsible for the maintenance of the website (unless the terms have been discussed for Annual Maintenance Contract [AMC]). The free support does not include any new work or design. The support includes fixing bugs on the site and rectifying any errors that are found in the design or the content of the website.
Free complimentary training (once – max 1 hr.): Once the website is done the client (if required) will be taught how to manage the website (add/edit content) by CWS.

5. Backup

The backup is the responsibility of the client unless mentioned otherwise by CWS. Original backup of the site made by CWS will be available free of cost for a period of 30 days after the site is designed. If the hosting is taken from the CWS then backup is available for 30 days – backup is taken once a day.

6. Recurring cost

Website design is one time cost only. Cost for hosting and domain name is annual. Renewal charges for hosting and domain may by different. Please confirm before you opt for the services.
Example: Domain name registration fee could be INR 199 but renewal fee may be INR 850.
Note: CWS is not a domain registrar. Third party sites like Godaddy and Bigrock may be used to register and renew the domain.

7. Additional cost

A. Additional service:
Any additional service or extra work done is chargeable. Multiple revisions and addition of modules to add functionality to the site also comes under this category. Discuss in advance with “CWS” to clear out all needs and requirements in advance.
B. Additional Expenses:
Client agrees to reimburse CWS for any additional expenses incurred for the purpose of the job. Examples here would include purchase of domain, third party hosting, themes, stock photos, third party scripts and software, etc. Additional expense will be discussed with client beforehand.

8. Standard packages

The client is to pay to the CWS for standard packages for website design which are based on themes and premium templates. For any custom designing or development the cost is INR 1000 (USD 15) per hour.

9. Hosting

Email ids are provided free of cost (if hosting is bought from the “CWS”). With Hosting: No additional cost for database.

10. Completion Date

All content and data should be kept ready and should be updated on the site before the completion of work. The date of completion (number of days required to complete the job) shall be provided during the quote. Within 48 hours of completion of work, the payment should be made to the CWS. Late payment charges will be levied to the client if there is a delay of paying the balance amount. There is a five percent penalty for late payment of fees. If there is more than 48 hours of delay by the CWS in finishing the job then the client can ask for a full refund(see point 1D).

11. Ownership of work

Once the website is completed and the payment has been made then the entire work handed over is owned by the client. Any graphics design, coding work done is also owned by the client. The client however does not have the resell rights to any premium theme that may have been used for designing the website.

12. Privacy

Your personal details will not be shared with any person or company. Read the privacy policy page here:
CWS Privacy Policy

13. Payment

50% of advance payment is required before the website designing work is started,25% after Home page & Color Scheme finilized & Balance 25% after the work is completed. Untill Last Balance payment not made by The "Client" project will not be live. Full payment in advance is required for search engine optimization and logo design.
Options for payment:

  • Debit/Credit card
  • Bank transfer
  • Paytm
  • PayPal
  • 14. Cancellation & Refunds

    Money back guarantee: If you do not like the hosting features or speed of the hosting provided to you then you can cancel the hosting services in 10 days’ time and get a 100% refund.
    If you do not like the initial design presented to you then you can ask for an alternate design (Total Three design will be provided). If you do not like all the designs presented to you then you can request a refund (70% advance payment will be refunded to you). If website design & web development work has been started after the initial design is approved then the advance payment is non-refundable.
    Advance money can’t be refunded also if the work** is started but the home page design is not completely made.
    **The work includes creating a design concept, wordpress installation, determining the look and feel for the client’s website and putting it in digital format.
    Note: Once the website home page look is approved then the whole website will work on the same look and feel.
    No refunds in SEO (unless a ranking is guaranteed for a particular keyword and the CWS has not been able to achieve the discussed ranking spot in the given period of time).
    No refunds after 30 days (unless the CWS has not been able to deliver [see point 1D]).

    15. Communication

    Whatsapp and phone calls are best for emergencies but otherwise all work related matters should be kept to emails. All work requirements need to be discussed and confirmed only via email not on phone or whatsapp; this includes information on domain registration, editing text information of the website and changes in website’s design.

    16. Meeting requirement

    Meeting can be arranged before the start of the project or during the project. The CWS's person can also visit the client for the purpose of discussing the project requirement. If the meeting is required only to discuss the pricing or check the portfolio of the CWS then that would only be a waste of time for client as well as the CWS. The pricing can be shared via email and the graphics or the links for portfolio can be shared without having to meet up in person.

    16. Acknowledgement


    This Terms & Conditions was created for creationwebsolutions.com on 03-05-2021.